Frequently asked questions

Nope — there’s no minimum order requirement. Whether it’s one item or ten, order what you need, when you need it.

On occasion, our items can sell out very quickly and the stock you ordered may become unavailable. This is rare, but if an item in your order sells out, our team will contact you as soon as possible to confirm the cancellation and help you find a replacement if desired.

Shipping is completely free for orders over $50. Shipping costs for orders below $50 are calculated at checkout.

We currently deliver to the United States, United Kingdom, Canada, Singapore, New Zealand, and Australia. For availability in other countries, subscribe to our newsletter — we’ll let you know as soon as we expand.

For domestic shipments, delivery typically takes up to 7 days.

For international shipments, please allow up to 14 days.

You can track your order anytime from your orders page. If you need assistance, use our contact form or email us at hello@zepr.com — we’re here to help.

We’ll do our best to help, but once an order is fulfilled, cancellation may not be possible. If you’d like to cancel your order, please reach out as soon as possible via our contact form or email us at hello@zepr.com.

We accept returns and exchanges for eligible items based on our fit and quality standards. Simply submit a return request from your orders page, use our contact form, or email us at hello@zepr.com and we’ll be happy to assist you.

Absolutely. If your item arrives faulty, we’ll make it right. Please submit a return request from your orders page, use our contact form, or email us at hello@zepr.com and our team will assist you.